Return Policy

At Easy Shop TZ, we want you to shop with confidence. If there is a problem with your order, we are here to help with a simple and fair return process.

Simple • Clear • Customer-Friendly

Return window

You may request a return within 48 hours of delivery.

If your product arrives damaged, defective, or incorrect, please report it within 24 hours of delivery.

Return conditions

The product must be unused and in its original condition.
All original packaging, accessories, and included items must be returned.
The returned item must match the product delivered in your original order.

How to request a return

Call our team and provide your order details, including your name, phone number, and the product you want to return.
Our team will review your request and confirm whether your return is eligible under our return policy.
If your return is approved, our team will give you the next steps and arrange the return through our delivery agent.
The delivery agent will collect the product or confirm the return during the delivery process, depending on your case and location.
Once the returned product is received and inspected, we will confirm your refund or replacement.

Refunds

Once the returned product is received and inspected, refunds are processed within 2–3 business days.

If eligible, you may receive either a refund or a replacement, depending on the issue and product condition.

Non-returnable cases

Products damaged after delivery due to misuse.
Products reported after the allowed return period.
Products that are not in their original condition or are missing parts.

Easy Shop TZ

Shop with confidence. We are committed to fair and transparent service.

For any return request, please contact our team directly and we will guide you through the process.